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calendar   Saturday - January 08, 2011

Strike Two

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The first unit died after 5 days. It went back. The replacement unit showed up this afternoon. Somehow I was sent one from the service tech. It arrived with the faceplate sheared off and half the buttons missing, even though the double box packaging was perfect. I’m not even going to plug it in. In went in the box broken, so it’s going back in the box broken.

There will be a rather emphatic phone call to customer service tomorrow. I wrote a red-hot letter, which I read out loud, then threw away. That’s usually the best approach in these circumstances.

I don’t know the build date for this one, but the serial number is double that of the first one. And the remote is way fancier, and the manual for the remote is dated December 2009. So maybe the first one had been sitting around the shop for years? Maybe because they knew it didn’t work???

I am starting to run out of patience.


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Posted by Drew458   United States  on 01/08/2011 at 10:09 PM   
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