Saturday - March 06, 2010

job dissatisfaction

I think maybe I need a new business model. I do this handyman stuff. Pretty much whatever you need, from fixing lamps to drywall to painting to installing shelves. If you need it done I can do it. I go out of my way to make it easy and reasonable for folks, and I wind up feeling taken advantage of a lot of the time.

Lots of little old ladies need a little help with this or that once in a while. I live in a condo park with over 300 units, so there are lots of them around. I can walk to any of the buildings here in just a couple minutes. So I’m open for short work if I’m available. We’ll work out a price, I’ll do good work, and you’ll pay me. If I have to go buy parts or paint or whatever for you, then you’ll pay me what they cost plus the tax, and if it’s a whole lot of shopping then you’ll pay me for my time. This approach seems to work fine.

But if I have to drive out to your place, and sometimes that drive is nearly an hour, then I want at least half a day’s work. So have a list of jobs for me to do, or a big one, because it isn’t worth it for me to put in a big drive to do a 45 minute task.

I’ll come and talk to you, see what you want done, and tell you about how long I expect that job to take. You pay me by the half day, but here’s the kicker: if I say that I can do a job in 4 hours (a half day) and it takes me 6, then I only charge you for 4. If you have a big list of work and I say I can do it in a day (8 hours) but it takes me 10, then I eat the extra time. Conversely, if a task goes faster than anticipated, then I make out ... but I’ll do an extra task for no extra cost if you have one, so that you get your full half day’s or full day’s labor from me.

And I work to your satisfaction. I don’t take shortcuts and I don’t do quick and dirty work. Yes, sometimes I go slower than other folks who just want to be finished and gone. I want you to be happy with the result. I’ll even work around your schedule to some extent, but it’s in my best interest to come over early, get to work, and stay late if necessary.

I did another half day for that woman I did the drawer pulls for last week. Installed 4 pieces of baseboard molding for her, because the old molding was such a Putty Disaster it looked like there’d been a food fight down by the floorboards. So that required me to go and buy 2 lengths of molding, matching her style and size from memory, pulling off the old molding without tearing up her walls or her newly laid wood flooring, cutting the pieces to fit perfectly, cut and sometimes re-cut 8 miters by hand, nail them on, fill the small gaps and nail holes with putty, let it dry and then sand things smooth. I did another drywall repair for her, floated another coat of spackle on the big drywall repair from last week, and then took her front door down off it’s hinges to fit a threshold sweep to the underside and then a pretty brass draft catcher to the lower inside edge. Oil the hinge pins, but the door back on, and then adjust things as needed. And all that took me 3 1/2 hours.

She in not happy with the big drywall repair. Oh, it’s smooth, and vertical, and the edges are feathered into invisibility, so it will paint up fine. No, she’s unhappy because when the flooring guys put in her wood flooring, they left the end of the stairs about 3/8” shy of where the wallboard would have been, had there been any wallboard. See, when the builders built her place, one of them put the stairs in and carpeted them before the walls went up. So the guys who put the walls in cut around the carpet! And decades later, when the carpet came out for the wood flooring to go in, surprise! there was a stair shaped hole in the wall. Which is what I fixed. But now she wants the wall to come to the edge of the steps, so now I’ve got to lay on more spackle to fill in the gap. Personally, I think that’s the wrong approach. I think her gripe is with the flooring crew. Whatever. I said I’d stop buy Wednesday evening and try and fill it in with another layer. I have to get there precisely on time because she can only fit me in a 20 minute work window and then she has to go.

Now she’s trying to stiff me with the money. Shouldn’t I be getting less? After all, the amount we agreed to last week was “only an estimate”. (as if anyone else in the history of the planet has ever come in under estimate!) And if you add up the hours from all the days, it comes out to less than 8. By about 20 minutes. Why do people have to do this? I’m already giving them one helluva deal. Try getting in a registered, licensed “professional” for $200 a day. Try. At your convenience too. Keep trying! And try getting all that and TLC quality work from him or his crew. Let me know how that works out for you, m’kay?

I got paid for half a day last week, and the job took exactly as long as I told her it would. Installing 8 double blind pulls on 4 drawers takes a fair amount of measuring, taping, etc. And each pull needed 4 screws because of their strange shape. This is carpentry, and doing it right takes time. Last week she was thrilled with the result. This week she’s complaining that it took so much longer than she thought it would (although it took almost exactly as long as I said it would). Last week I had to start late to begin with because she didn’t want to get up early on a Saturday, then she forgot she had to take her car in to the shop for a brake job so that delayed things another 90 minutes. And then halfway through the afternoon she said she had things to do so I had to go. Surprise! Great. So what was 1 day’s work wound up eating 2 days, and took away my ability to schedule another custom for either day (had I had one). Thanks. Today she was annoyed that the molding was taking me longer than she thought it should. I told her cutting miters by hand was precision work and took time. I used about a teaspoon of putty for all those miters; the guy who had put the old molding in cut 4 of the miters backwards and just filled the gaps with handfuls of the stuff. Which looked like a stale shit sandwich of course, because he never bothered to sand anything down. Again, whatever. So instead of paying me the other half of the money today, she paid me $10 less than half of the half, and I’ll get the other half of the half Wednesday night. I guess she has trust issues.

I think I’m being too nice a guy, and too flexible. While everyone else everywhere loves the work I do for them, big jobs or small, these older single women who all work at the same law office - this is the 5th one of them I’ve done stuff for - all try to screw me over once the work is complete. Maybe I just shouldn’t take their references anymore. They can do their own repairs.

Posted by Drew458     on 03/06/2010 at 02:25 PM   
Filed Under: • work and the workplace •  
• Comments (9) • Trackbacks(0)  Permalink •  

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It's been a long strange trip without you Skipper, but thanks for pointing us in the right direction and giving us a swift kick in the behind to get us going. Keep lookin' down on us, will ya? Thanks.

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