Friday - August 14, 2009

Did you enjoy your stay with us sir?  Anything else we can do to pander and suck up sir?

Crap for mood this morning .... start off the day with puter problems. Took damn near a half hour to get this posted.
Tight sched. this morning, have to be somewhere in another hour and haven’t even had morning coffee yet.
BUT ... when I saw this in the paper I just knew I had to drop everything else, forget the coffee and breakfast, really.
This needs posting!

btw ... I originally saw this in the Telegraph which we get delivered. But do you suppose its in their on line version?  Of course it is. Where? Don’t know coz they don’t show it. Anywhere. Sooooo, bingo.  The Daily Mail.
Here .... read this and see if you don’t think they’re absolutely OTT freeken bonkers over here.

Did you enjoy your stay Sir? Prisoners handed hotel-style questionnaires asking if cell conditions were up to scratch

By Luke Salkeld
The Mail

It was once considered something of a punishment.

But a night in the cells is now followed by a ‘customer satisfaction’ survey, with those detained in custody asked to rate the ‘services’ on offer behind bars.

The hotel-style questionnaire asks their views on the brightness of the cells and the quality of the food on offer.

The survey will be given to 1,000 detainees as part of a pilot scheme by Devon and Cornwall Constabulary. Detainees will be invited to judge the quality of a variety of aspects of their incarceration, including the food, how ‘safe’ they felt, cleanliness, lighting and air temperature, and the provision of towels.
The questionnaire begins by stating: ‘Devon & Cornwall are committed to providing the best possible service to people who are detained in custody.

‘We would be grateful if you could complete the following survey and return it to the custody centre.’
Recipients of the questionnaire are asked a total of 41 questions, the results of which will eventually be entered into a database for analysis by senior officers.

One officer in the force, who did not wish to be named, said: ‘It is a bit rich really. These people are in the cell for a reason, it’s not like
they’ve come here on holiday. They are starting to treat the emergency cell buzzer like a room service hotline.’

He added: ‘We are getting asked all sorts - to get them celebrity magazines, to put aircon on, to bring them a salad. It’s not funny after a while.’
But Chief Inspector Ivan Trethewey, the force’s head of custody, who is behind the project, told Police Review magazine yesterday: ‘It does not mean we will be providing steak dinners as a result. There could be some valuable learning points, however.

‘I wanted a reality check: what I think the service is that we are providing versus what detainees tell us we are giving them.’
The survey is being given to those currently in custody across the force and posted to others detained in June and July.

Go HERE for the rest. Read ALL 41 questions on the survey.

Gotta go for now ....
but Stay Tuned.

Posted by peiper     on 08/14/2009 at 02:24 AM   
Filed Under: • Stoopid-People • UK •  
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