BMEWS
 
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calendar   Wednesday - June 29, 2005

Your Outsourced Tech Support Is Currently Unavailable

An undersea cable that connects Pakistan, India the United Arab Emirates, Oman and Djibouti to international telephone communications and the internet was accidentally cut yesterday. All helpful help desk support people are currently unable to help you and will be unavailable for up to two weeks .... as if most of them ever could with their mangled English accents ....

Damage to the undersea telecommunications cable SEA-ME-WE3 (SMW3) Monday initially disrupted most of Pakistan’s international telephone and Internet connections, but the outage spread to India, the United Arab Emirates, Oman and Djibouti as repairs were started yesterday.

Call centers in India using connections through the Reliance Group, India’s largest corporate conglomerate, to SMW3 to reach customers in the U.S. were experiencing service outages for the past day, they reported to InternationalStaff.net, a company that specializes in offshore process migration, call center program management, turnkey software development and help desk management.

Mark Lewitt, an American manager at the Godrej Upstream call center in Mumbai, India, said today that the better-funded Indian call centers were using satellite backup systems, where available, but that not all centers relying on Reliance had invested in satellite connections.

Established Indian call centers scrambled to obtain backup capacity after a fire last September at a switching facility in that country disrupted last-mile service to most Indian call centers.

The SMW3 fiber optic cable was reportedly damaged on the floor of the Arabian Sea 21 miles south of the port city of Karachi, Pakistan. A service vessel belonging to E-Marine, a UAE company, was dispatched from the United Arab Emirates to undertake repairs.

There have been conflicting reports on the expected duration of the service disruptions caused by the damaged cable. The Press Trust of India, Reuters and Xinhua have all reported that disruptions are anticipated to last for two weeks.

We are being very sorry, sirrah. Perhaps we can interest you in a good book while you are waiting for the next service representative. You estimated wait time is .... 1,209,613 seconds. Press 4 if you are wishing to leave a message ....


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Posted by The Skipper   United States  on 06/29/2005 at 11:46 AM   
Filed Under: • International •  
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Allanspacer

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Not that very many people ever read this far down, but this blog was the creation of Allan Kelly and his friend Vilmar. Vilmar moved on to his own blog some time ago, and Allan ran this place alone until his sudden and unexpected death partway through 2006. We all miss him. A lot. Even though he is gone this site will always still be more than a little bit his. We who are left to carry on the BMEWS tradition owe him a great debt of gratitude, and we hope to be able to pay that back by following his last advice to us all:
  1. Keep a firm grasp of Right and Wrong
  2. Stay involved with government on every level and don't let those bastards get away with a thing
  3. Use every legal means to defend yourself in the event of real internal trouble, and, most importantly:
  4. Keep talking to each other, whether here or elsewhere
It's been a long strange trip without you Skipper, but thanks for pointing us in the right direction and giving us a swift kick in the behind to get us going. Keep lookin' down on us, will ya? Thanks.

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