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calendar   Monday - March 20, 2006

Sex, Drugs And … Tech Support

It had to happen sooner or later. No line of communication is one-way (unless you’re a Liberal or a Democrat and then you hear and see nothing that disagrees with you - but that’s another story for another day). No, the communication I’m referring to is the open lines to tech support in India. This is where Ramachandrakumar Sathiapatchouligonzo is sitting at his neat desk in a neat little cubicle farm pretending to be someone named “Stephen Johnson”.

“Stephen” is being very glad to assist you in solving your problems with your very, very excellent credit account or your well-constructed but uncooperative computer. He will do anything to make you happy, including listen quietly while you cuss him out and call him vile names. This is because he knows that, as a devout Hindu, in his next recincarnation he will be reborn as a handsome dog while you, in your ignorance, will be reincarnated as a fire hydrant.

For now though, “Stephen” and his friends have a problem. The line of communication is working both ways and they are starting to pick up evil Western (Liberal) habits like wild sex and drugs. Next thing you know, they’ll be listening to awful rock ‘n’ roll music. Excellent! Our next target in “Operation Decadence” will be the Chinese. Stay tuned ....

imageimageIndia’s Call-Centre Staff Tune In To Decadence
March 19, 2006

DELHI, India (LONDON TIMES)

They are the young faces and polite voices of India’s economic boom but the country’s growing number of call centre staff handling British and American customer inquiries have a guilty secret. According to senior police officers and pollsters they are also leading a social revolution against traditional Indian values by having extramarital affairs and taking party drugs.

A survey found that one in five of those questioned had had a workplace affair and that the majority of those were married. In another recent poll one in four call centre staff said they regularly had casual affairs. The figures present a serious challenge to traditional social conservatism. The revolution is unfolding in India’s high-tech cities, including Delhi, Bangalore, Madras and Chandigarh, where young well paid graduates and newlyweds work long night shifts.

More than 30 large British companies, including Lloyds TSB and Norwich Union, use Indian call centres to handle customer inquiries. According to insiders the centres are generating a work-hard, play-hard culture where liberal attitudes to sex and club drugs are thriving. The staff work under high pressure and are rewarded with “team-building” parties. One of India’s most senior police officers said the western companies behind the call centres were causing a breakdown in the fabric of Indian family life.

“The companies should insist on certain standards,” said Shankar Rao, deputy commissioner of Delhi police. “I want to make sure these call centres do not become dens of evil. “There should be counselling available to make sure the staff live in conformity with society, and not indulging in drugs and sex. They should make sure they do not work more than three nights a week. It’s causing mischief.”


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Posted by The Skipper   United States  on 03/20/2006 at 01:05 PM   
Filed Under: • Outsourcing •  
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