Cancelling AO-HELL

Posted by The Skipper       on 06/19/2006 at 02:58 PM   

1. Been there done that!! I think it was a total of 3 attempts to cancel that sent me into a rage with some bimbo on the other end of the line I finally got thru but boy the conversation above sure sounded familiar! 

   Posted by Gizmo       06/19/2006  at  02:36 PM  



2. I don’t have to listen to this recording as I am sure its exactly the same nightmare I went through after trying their company five years ago. It was a nightmare trying to immediatly cancel my account after their stupid software literaly took over my computer. Google AOL SUCKS and see what you get!!

   Posted by Paul "No Fear" Weir       06/19/2006  at  02:40 PM  



3. I didn’t bother to listen to the recording. I’m a past master at dealing with AOL. I’m currently with them because I talked them into a cheaper rate than my then current dial-up. That, with my own domain name is what I’m working with now. I just connect via AOL and use any internet software like Mail, FireFox, HogWasher, etc.

   Posted by Christopher       06/19/2006  at  03:17 PM  



4. Yep, these assholes make the most annoying collection agency or telemarketer look like Father Flannigan.

   Don’t answer any questions, keep the name of the clod who picks up the phone, ask for a supervisor at the FIRST indication of being jerked around, write a letter, tho that will only encourage them, maybe, that this approach works.

   

   Posted by Rickvid       06/19/2006  at  07:16 PM  



5. As a five year AOL vet I noticed many things on this level: Call AOL with a software problem, and you get broken English; call to cancel the account, yep - fluent English. Fuck those moonbats.

   Posted by knurledexistance       06/19/2006  at  08:30 PM  



6. Watch Visa.  They have a new thing started called “your personalized fraud detector alert preferences”.  You give them $7.95 per month and they’ll have a machine phone you to tell you if a charge has occurred that’s not within your perferences. My banker tells me this is likely to spread to all charge card accounts.  After 40 some years no problems, they’re selling boogey man.
   What a rip off!  Imagine one of two million people paying $7.95 per month.
   First month is free!  But the damn machine didn’t accept preferences!
   There you have a visa bank getting ripped by a worthless automatic phone system.
   I need a new life.  I think I’ll start using cash, checks and drafts.

   Posted by Officer Pupp       06/19/2006  at  10:24 PM  



7. I have to say I was never suckered into AOL subscription depite hundreds of giveaway cd’s on magazine covers.The first ISP I signed up with was Compuserve but later joined IBM’s dial up service when I installed OS/2 (oh the pain!) anyway since then I have gone through several ISP’s. I think the AOL “experience” mirrors the aggravation I encounter when dealing with my satellite service (Sky) run by the son of the antichrist Rupert Murdoch. Their web site does not list downgrades only upgrades. Many people have called to cancel and they have begged them to stay and offered incentives such as fee subscriptions to other channels etc. At the end of the day these big companies are shysters but AOL is certainly one to avoid. Just as well we have a free market.

   Posted by LyndonB       06/20/2006  at  05:02 AM  



8. I have one good thing to say about AOHell: their CDs and DVDs make great coasters!

   Posted by Macker       06/20/2006  at  07:44 AM  



9. I have been there… and they get quite snotty when you just say over and over in a robotic monotone, “I just want to cancel” to each and every thing they say.

   Posted by Cindermutha       06/20/2006  at  08:57 AM